Do not use Purolator Courier. Use anyone else but them.

I wrote an open letter to Purolator last month, admonishing the quality of their customer service. It seems that absolutely nothing has changed since I published that post, because I have once again experienced the epic fail that is Purolator.

As you may recall, one of the customer service nightmares that I experienced with this delivery company involved a customer service representative who called me a liar. At the time, the rep said that I failed to provide a full address when I know that I did. It seems that Purolator is back (I guess it never stopped) to its lying ways, because they are once again claiming an untruth.

Since I work from home as a freelance writer, I spend an inordinate amount of time working from home. In this way, if a courier happens to come by with a delivery, there’s a good chance that I’ll be here to receive it. I may step out for a few minutes, but I’m usually here. If I’m not here, I expect the courier to provide a delivery notice so that I can follow-up with them with a second delivery attempt (or I can go down to their depot to pick it up).

Well, it seems that I missed a delivery recently. No big deal. However, I never received any sort of delivery notice, so there’s no way for me to know that they tried to drop something off. Upon following up with Purolator, the representative claims that a delivery notice was left on my door. I never got it. Even so, you would think that Purolator would either call me (if the sender included my number), try a second delivery (it’s unlikely I’d miss two consecutive attempts), or contact the sender to verify my information. They’ve done none of the above.

Sigh. It seems that these guys are pretty hopeless. Allow me to repeat myself, because I simply cannot stress this enough: Do not, under any circumstances, use Purolator Courier for any of your delivery needs. Don’t do it. Ever. The potential headache, which seems incredibly likely, just isn’t worth it.