Tag: customer service
Do More Than What Is Needed to Make It Right
Posted by Michael Kwan | Jul 31, 2014 | Business Talk, Lifestyle | 0
Why Freelancers Need to Adapt to Client Personalities and Preferences
Posted by Michael Kwan | Aug 6, 2013 | Freelance Life | 1
Fray on Fraser, Vancouver Restaurant
by Michael Kwan | Feb 14, 2012 | Food & Drink | 2
Shortly after posting about my horrible customer service experience at Victory Seafood Restaurant...
Read MoreThe Disgracefully Epic Failure of Victory Seafood Restaurant, Burnaby
by Michael Kwan | Jan 24, 2012 | Food & Drink | 12
For most intents and purposes, you could say that Vancouver has an embarrassment of riches when it...
Read MoreWhat’s Up Wednesdays: Top Thinkers
by Michael Kwan | Dec 28, 2011 | Stuff & Things | 7
It has become a monthly tradition here on Beyond the Rhetoric to give thanks to the folks who so...
Read MoreMy Experience With Telstra Prepaid Mobile
by Michael Kwan | Dec 2, 2011 | Destinations, Technology & Gaming | 0
For better or for worse, I have a really hard time disconnecting from the matrix. The Internet is...
Read MoreHow to Request a Freelance Writing Rate Quote
by Michael Kwan | Nov 16, 2010 | Freelance Life | 3
I don’t do much active marketing or advertising for my freelance writing business, because I...
Read More7 Freelance Clients You Want to Avoid
by Michael Kwan | Oct 19, 2010 | Business Talk, Freelance Life | 5
Nobody is perfect and we all work differently. What might be a great system for one individual may be a positive disaster for someone else. That’s just human nature and it boils down to our individuality. Coming from my...
Read MoreEnsure Client Expectations Are Crystal Clear
by Michael Kwan | Sep 24, 2010 | Business Talk, Freelance Life | 2
There’s a lot more that goes into freelance writing than the freelance writing itself. Part...
Read MoreHow to Manage Freelance Client Preferences
by Michael Kwan | Sep 17, 2010 | Freelance Life, Writing Tips | 1
While this is coming from the perspective of managing my freelance writing business, the same...
Read MoreHow to Treat Them All the Same
by Michael Kwan | Aug 12, 2010 | Business Talk, Freelance Life | 2
Do unto others as you would have them do unto you. Treat others as you would want to be treated....
Read MoreWhat to Charge Clients: HST, GST, or No Tax?
by Michael Kwan | Jun 29, 2010 | Freelance Life, Money Matters | 12
A very important day is upon us and it will affect many people from many different walks of life....
Read MoreOn the Freelancer-Client Relationship
by Michael Kwan | Apr 29, 2010 | Business Talk, Freelance Life | 0
When you chat with some freelancers, they’ll tell you that the freelance experience doesn’t really offer much more freedom than a regular job. In fact, they’ll tell you that they have effectively traded one...
Read MoreGoogle Shuts Down AdSense Support Email
by Guest Blogger | Feb 22, 2010 | Technology & Gaming | 8
Up until recently you could send an email to Google AdSense by simply sending an email. It would...
Read MoreAbout
Hi, I'm Michael. By day, I'm a writer and editor. By night, I'm still a writer and editor. I'm also an engaged work-at-home dad, a voracious foodie, an avid traveler, and a thinker who thinks he might be thinking too much. Beyond the Rhetoric is a reflection of my eclectic life, fueled by caffeine and Wi-Fi.
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