I’ve been having some trouble with the “comment” system on this blog, and as such, have been back and forth with the GoDaddy technical staff on the matter. Let’s just say that I haven’t had the best customer service experience with them thus far (I had some issues setting up this blog in the first place way back in March). A few people have said that they get a “timed out” error, or that they are inputing an incorrect security code. Well, check out my email transcript thus far. They just keep telling me that they’re not having any issues. Are you? Email me at michael (at) michaelkwan (dot) com.

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I’ve had several people email me telling me that the “comments” on my QuickBlog (https://btr.michaelkwan.com) do not work. When they try to leave a comment on a blog entry, they get a “timed out” error message. Please look into this and rectify immediately.

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Dear Michael K Kwan,

Thank you for contacting Online Support.

I have tested your QuickBlog site and am able to successfully enter comments. We would suggest anyone receiving time out problems, to check the security settings of their browsers and check the general browser settings at the below address.

http://sites.godaddy.com/troubleshooter/default.aspx

Sincerely,

Jason P.

Online Support
Technician

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I have tried commenting myself and get the following error:

Your session has timed out. Please retype the word verification text and resubmit your comment.

I went to the security setting troubleshooter you indicated, I “pass” all
the tests.

– Michael

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Dear Michael,

Thank you for contacting Online Support. We were not able to duplicate the issue at this time. Please provide a screen shot when you receive the error again.

How to Capture a Screen Shot in Windows:

The term screen shot refers to “grabbing” a still image of the contents of your computer monitor that can be saved as a graphic file and printed, faxed, or emailed.

Screen shots are very helpful in explaining what you are seeing on your computer when working with customer support. It is often easier for you and for the support representative if you take a screen shot of what you are seeing and simply send it in.

Here is a quick step by step on how to do it:

[clipped for brevity]

Now that you have the file saved, you can attach it to an email to our support forum.

Regards,

Felicia B.
Online Support Technician

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screenshot attached

[Your session has timed out. Please retype the word verification text and resubmit your comment.]

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Dear Sir/Madam,

This matter has been reviewed by our advanced support.

At this time we are unable to recreate the error described as we are able to add a test comment to your blog without error.

If you are still encountering an error, please provide a step by step detail of what steps you have followed to arrive at the error being experienced. If possible, please include a screenshot of when and where the error is occurring. Once we have this requested information, we will be able to further investigate and resolve this matter.

Please let us know if we can help you in any other way.

Sincerely,

Christopher B.
Advanced Technical Support

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Step by step?
1. go to blog
2. go to entry
3. scroll near bottom to comment area
4. enter security code as shown
5. enter name/email/url
6. enter comment
7. click submit comment

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Dear Sir/Madam,

Thank you for contacting customer support. Our Advanced tech support team has examined your issue and have been unable to duplicate the error. Please try disabling all firewalls and popup blockers on your system. It is also recommended that you return all of the security settings to default in internet explorer. This is done in Internet Explorer by clicking on Tools –> internet options–> click the security tab, then press the default button. Then click on the privacy tab and click the default button there if it is not already pressed. After taking these steps please try again and see if this has resolved the issue. Please let us know if we can be of further assistance.

Regards,
Abdu E.
Advanced Technical Support

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I am not the only one to report this issue on my blog. I have set up my internet security at the medium-low default setting.

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Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 1577499

Thanks,
GoDaddy.com

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Dear Sir/Madam,

This matter has been reviewed and resolved by our advanced support.

If you are encountering any further error with your Quick Podcast account, please provide a step by step detail of what steps you have followed to arrive at the error being experienced. If possible, please include a screenshot of when and where the error is occurring. Once we have this requested information, we will be able to further investigate and resolve this matter.

Please let us know if we can help you in any other way.

Sincerely,

Christopher B.
Advanced Technical Support

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The matter has not been resolved. I am still getting this error message:

Your session has timed out. Please retype the word verification text and resubmit your comment.

The session could not possibly have timed out considering that I scrolled right down to the bottom of the article to the comment area immediately after opening the post. Please investigate further.

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And so the drama continues…