Up until recently you could send an email to Google AdSense by simply sending an email. It would only be a day or two before you heard back from The Google AdSense Team. Their response was quite good, they were friendly, gave answers to questions regarding the adsense program, responded to issues you may be experiencing with reporting, tags, or what not. They were on the ball. Sadly, this all came to an end last week when I came across bugs in the Adsense code with the way our banners were being displayed.
What I noticed was irregular sizes appearing in the wrong ad sections. A 120×600 appears where a 300×250 would be, or a 120×600 in the slot of a 160×600. I double-checked the tags and they are right; the ad code was right, but still the wrong ads.
I sent an email to the Adsense team via my usual contact, and lo and behold, an auto-response from adsense-support-noreply@google.com. No actual reply; the message received included the following text:
“This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.”
Google wants to send us to their support website instead.
“We noticed that you may have contacted us without first visiting our Help Center: https://www.google.com/adsense/support?sourceid=nhcar. To receive faster responses to your questions, we encourage you to visit our help resources — they’re full of instant, reliable answers to many common questions and issues.”
Some of the issues they address on the support site are login issues, cant see ads on my website, no PIN or payment received, application disapproved, or application approval tips. None of these seem to fit, but they do have a section for you to “share questions and knowledge with other AdSense publishers.” I’m not exactly sure how other publishers will be able to help in this situation, but I will give it a try. One good thing Google wants us to know is that the “AdSense team representatives also contribute to discussions and provide help.” There’s a bit of hope after all.
It’s very unfortunate to see this support channel closing down. It was easy to use, reliable, and put the AdSense program way ahead of other ad sales companies on the web. Most are stretching their staff thin and as a result, response times extend beyond the norm. If Google continues to lack the support while creating difficulties for publishers, the Yahoo road is always another direction.
To publishers out there, have you had any similar issues with AdSense? Do you ever contact them for support? If so, what are your experiences?
This post was guest-blogged by Mobile Magazine founder Fabrizio Pilato. He had previously written a piece on rising gas prices.
Interesting considering you need someone to man the web site questions just as well as the email and they could all go to the same place. What I see is that Google is trying to make it harder to fix issues, therefore not have to pay out as much.
Maybe there were to many mails sent to this address. A lot of people asks questions for which answers could be found on the web. I assume they would need a big support team to answer all mails.
On the other hand, email is by far the best way to offer support for anything.
You really don’t need a big support team for email responses. While some questions are redundant, there is software to sort answers for key phrases that don’t need a human. They send a form letter with the answer and link to the web portal. You also include a link to the
You then have a smaller list of email to handle.
i applied for adsense but didn’t received any confirmation for 2 weeks. so i emailed them . i didn’t received any such reply as you got.
Dear friend,
I really agree with you, they shouldn’t have stopped their reliable support system, which is a must for publishers. Seagate which is even a hardware company, yet they provide online chat support.
I also had similar specific problems which I could not find in the help sections.
Adsense support is terrible. There’s little notable involvement of Google Adsense staff on their own support forums, instead apparently presuming that members of the public will sort of issues for other people on behalf of Google, with staff otherwise quite absent on actual support queries.
Frankly, Google’s treatment of Adsense publishers is abominable – they are enjoying a monolpoly on effective third-party advertising, and making no effort with customer care while there remains no viable threat to their product.
It stinks.
i applied for adsense but didn’t received any confirmation for 2 weeks. so i emailed them . i didn’t received any such reply as you got.
Take them to small claims court, it cost three bucks and if they dont show you get a default judgment. if they dont want to talk to you make them pay. this is if you have an issue that cannot be dealt with otherwise.