Up until recently you could send an email to Google AdSense by simply sending an email. It would only be a day or two before you heard back from The Google AdSense Team. Their response was quite good, they were friendly, gave answers to questions regarding the adsense program, responded to issues you may be experiencing with reporting, tags, or what not. They were on the ball. Sadly, this all came to an end last week when I came across bugs in the Adsense code with the way our banners were being displayed.

What I noticed was irregular sizes appearing in the wrong ad sections. A 120×600 appears where a 300×250 would be, or a 120×600 in the slot of a 160×600. I double-checked the tags and they are right; the ad code was right, but still the wrong ads.

Google Shuts Down AdSense Support Email

I sent an email to the Adsense team via my usual contact, and lo and behold, an auto-response from adsense-support-noreply@google.com. No actual reply; the message received included the following text:

“This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.”

Google wants to send us to their support website instead.

“We noticed that you may have contacted us without first visiting our Help Center: https://www.google.com/adsense/support?sourceid=nhcar. To receive faster responses to your questions, we encourage you to visit our help resources — they’re full of instant, reliable answers to many common questions and issues.”

Some of the issues they address on the support site are login issues, cant see ads on my website, no PIN or payment received, application disapproved, or application approval tips. None of these seem to fit, but they do have a section for you to “share questions and knowledge with other AdSense publishers.” I’m not exactly sure how other publishers will be able to help in this situation, but I will give it a try. One good thing Google wants us to know is that the “AdSense team representatives also contribute to discussions and provide help.” There’s a bit of hope after all.

It’s very unfortunate to see this support channel closing down. It was easy to use, reliable, and put the AdSense program way ahead of other ad sales companies on the web. Most are stretching their staff thin and as a result, response times extend beyond the norm. If Google continues to lack the support while creating difficulties for publishers, the Yahoo road is always another direction.

To publishers out there, have you had any similar issues with AdSense? Do you ever contact them for support? If so, what are your experiences?

This post was guest-blogged by Mobile Magazine founder Fabrizio Pilato. He had previously written a piece on rising gas prices.