Comments on: The Epic Fail That Is Purolator http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/ Freelance Writing, Personal Development, and Making Money with Freelance Writer Michael Kwan Wed, 08 Feb 2012 16:38:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: NONE http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-72102 NONE Thu, 01 Apr 2010 17:26:57 +0000 http://btr.michaelkwan.com/?p=2304#comment-72102 Dear Concerned Customer Here at Purolator we try to finish everything 110% everyday. We are sorry for any inconvenience that you people have encountered. With every shipping company there are flaws in the system and items have not been develered. Sincerely Purolator Dear Concerned Customer

Here at Purolator we try to finish everything 110% everyday. We are sorry for any inconvenience that you people have encountered. With every shipping company there are flaws in the system and items have not been develered.

Sincerely
Purolator

]]> By: Candace http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-71825 Candace Thu, 11 Mar 2010 03:33:01 +0000 http://btr.michaelkwan.com/?p=2304#comment-71825 Just to let you know with all courier companys these things happen. There are always two sides to a story. With regards to Purolator I know they do a good job. Following procedure and policy is all aparty of business. I would use Purolator in Canada any day. Thank You Just to let you know with all courier companys these things happen. There are always two sides to a story. With regards to Purolator I know they do a good job. Following procedure and policy is all aparty of business. I would use Purolator in Canada any day. Thank You

]]> By: Face Problems Like How You Face a Pitbull « Beyond the Rhetoric http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-70692 Face Problems Like How You Face a Pitbull « Beyond the Rhetoric Thu, 10 Dec 2009 19:36:13 +0000 http://btr.michaelkwan.com/?p=2304#comment-70692 [...] illustrate this with a customer service example. If a certain courier would have taken care of the situation better, I would not have written the blog post admonishing [...] [...] illustrate this with a customer service example. If a certain courier would have taken care of the situation better, I would not have written the blog post admonishing [...]

]]> By: Graeme http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-69251 Graeme Fri, 31 Jul 2009 09:53:34 +0000 http://btr.michaelkwan.com/?p=2304#comment-69251 Well I recently shipped quite a small and fragile package just a few weeks ago. Not only did it come on time, but in perfect condition. I have another package coming sometime today from them, so we'll see how that goes. I'm sure now that I've written about it, it'll all go to hell. Well I recently shipped quite a small and fragile package just a few weeks ago. Not only did it come on time, but in perfect condition. I have another package coming sometime today from them, so we’ll see how that goes. I’m sure now that I’ve written about it, it’ll all go to hell.

]]> By: Power of the Self-Fulfilling Prophecy || Beyond the Rhetoric || http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-64755 Power of the Self-Fulfilling Prophecy || Beyond the Rhetoric || Thu, 27 Nov 2008 17:13:29 +0000 http://btr.michaelkwan.com/?p=2304#comment-64755 [...] you go into a project with the expectation of failure, you are significantly increasing your chance of failure. Let’s say, for example, that you [...] [...] you go into a project with the expectation of failure, you are significantly increasing your chance of failure. Let’s say, for example, that you [...]

]]> By: Stephen http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-62528 Stephen Mon, 27 Oct 2008 05:17:56 +0000 http://btr.michaelkwan.com/?p=2304#comment-62528 Purolator is also the official courier of the 2010 Olympics. Now watch them be late delivering the medals. Purolator is also the official courier of the 2010 Olympics. Now watch them be late delivering the medals.

]]> By: Deborah http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-62499 Deborah Sat, 25 Oct 2008 03:53:13 +0000 http://btr.michaelkwan.com/?p=2304#comment-62499 Think that's bad? At least they didn't try to shove your package through the door. FedEx arrived at our business location before we opened one day. Instead of leaving a delivery notice (as they should have done at a business address) the courier shoved the envelope through the center portion of our double doors. I made sure the rep knew how upset I was - the courier could have easily damaged the door insulation (it isn't meant for that) or set off our alarm. Plus, business correspondence is never supposed to be left without a signature. Oh well... Think that’s bad? At least they didn’t try to shove your package through the door. FedEx arrived at our business location before we opened one day. Instead of leaving a delivery notice (as they should have done at a business address) the courier shoved the envelope through the center portion of our double doors. I made sure the rep knew how upset I was – the courier could have easily damaged the door insulation (it isn’t meant for that) or set off our alarm. Plus, business correspondence is never supposed to be left without a signature. Oh well…

]]> By: Michael Kwan http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-62481 Michael Kwan Thu, 23 Oct 2008 02:42:24 +0000 http://btr.michaelkwan.com/?p=2304#comment-62481 Either they don't check or they see this blog (and me) as small potatoes. I think that if more people voice their opinion, they'll take note. Either they don’t check or they see this blog (and me) as small potatoes. I think that if more people voice their opinion, they’ll take note.

]]> By: Nick http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-62480 Nick Thu, 23 Oct 2008 01:58:25 +0000 http://btr.michaelkwan.com/?p=2304#comment-62480 Wow! Apparently they don't look to see where their backlinks come from or they would have found your first post and given you special service...Luckily, I haven't had to deal with them. Best of luck getting the people you deal with regularly to stop using them and switch to a more reliable courier. Wow! Apparently they don’t look to see where their backlinks come from or they would have found your first post and given you special service…Luckily, I haven’t had to deal with them.

Best of luck getting the people you deal with regularly to stop using them and switch to a more reliable courier.

]]> By: Michael Kwan http://btr.michaelkwan.com/2008/10/21/the-epic-fail-that-is-purolator/#comment-62477 Michael Kwan Wed, 22 Oct 2008 18:18:25 +0000 http://btr.michaelkwan.com/?p=2304#comment-62477 I'm not 100% positive on this, but I think Purolator's rates are slightly cheaper than UPS/Fedex. They compete on price, not on quality. I’m not 100% positive on this, but I think Purolator’s rates are slightly cheaper than UPS/Fedex. They compete on price, not on quality.

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